Your data answers to your laws
Where data is stored determines which country's laws apply to it. Organizations that handle citizen, patient, student or client information need to know that location — and be able to show it.
Data sovereignty
Your email, files and conversations are your organization's property. With Helium, you decide where that data lives, which laws govern it, who can reach it and who operates the service — and those decisions are written into your deployment agreement, not left to a provider's defaults.
Why it matters
Access is a decision, not a default
With global platforms, support and administrative access can span jurisdictions you never chose. With Helium, access arrangements are agreed with you and documented for your deployment.
Independence you can keep
If your requirements change — a new regulation, a new hosting policy — a documented deployment and your own data exports mean you are not locked in.
What you decide
Hosting location
Pick the data centre or infrastructure for mailboxes, files and backups. The location is recorded for your deployment.
Jurisdiction
Know which country's laws govern your data, based on where it is stored and who operates it.
Administrator access
Your administrators control accounts and roles. Support access is granted only under terms you approve.
Operating responsibility
Agree who handles updates, monitoring and backups — our team, yours or a shared arrangement.
How it is enforced
Written into your agreement
Hosting and backup locations, permitted access and operating duties are recorded in your service terms before onboarding begins.
Documented for your auditors
The deployment record gives your compliance team and auditors a concrete description of where data sits and who can reach it.
Reviewed when things change
If hosting, access or operating arrangements change, the record is updated and reviewed with you — not changed silently.
Deployment options
Managed cloud
Helium runs and maintains the workspace in an agreed hosting location.
Dedicated environment
A separate environment for your organization, for stronger operational separation.
Your infrastructure
Run Helium on your own servers or an approved partner's, with management duties agreed in writing.
Questions to ask any provider
Where exactly is my data?
Primary storage, backups and any replicas should each have a named location. 'In the cloud' is not an answer.
Who can access it, from where?
Ask which staff, in which countries, can reach your data — and under what approval process.
What happens if I leave?
You should be able to export your mailboxes, files and directories in standard formats, within an agreed timeframe.